> ## Documentation Index
> Fetch the complete documentation index at: https://docs.younegotiate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelled Memberships

> ABC Collections ends its membership and Super Admin reviews the cancellation.

## Real-World Example

ABC Collections ends its membership. Super Admin opens Cancelled Memberships, reviews when the plan started and ended, and contacts the company when follow-up is needed.

## Visual Flow

```mermaid placement="top-right" actions={true} theme={"system"}
flowchart TD
    A["Creditor ends its membership"] --> B["Record appears in Cancelled Memberships"]
    B --> C["Super Admin reviews the membership and company activity"]
    C --> D{"Follow-up needed?"}
    D -->|Yes| E["Operations follows up"]
    D -->|No| F["Record remains for history"]
    classDef default fill:#F8FAFC,stroke:#64748B,stroke-width:1.5px,color:#0F172A;
    classDef actor fill:#E0F2FE,stroke:#0284C7,stroke-width:2px,color:#0C4A6E;
    classDef system fill:#F8FAFC,stroke:#64748B,stroke-width:1.5px,color:#0F172A;
    classDef decision fill:#FEF3C7,stroke:#D97706,stroke-width:2px,color:#78350F;
    classDef risk fill:#FEE2E2,stroke:#DC2626,stroke-width:2px,color:#7F1D1D;
    classDef outcome fill:#DCFCE7,stroke:#16A34A,stroke-width:2px,color:#14532D;
    class A actor;
    class B risk;
    class C system;
    class D decision;
    class E,F outcome;
    linkStyle default stroke:#94A3B8,stroke-width:2px;
```

## How It Should Work

* It should show memberships that have been cancelled.
* It should show the company, membership, start date, cancellation date, reason, contact, and relevant account activity.
* It should support operational follow-up.

## How It Should Not Work

* It should not mix unresolved payment failures into the cancellation list.
* It should not treat a temporary payment failure as a cancelled membership.
* It should not remove cancellation history when the related plan is no longer active.