Real-World Example
A consumer says their payment plan is not showing correctly. A Super Admin user searches the consumer, opens the record, confirms the creditor, reviews payment history, and checks the account status before escalating.
Visual Flow
How It Should Work
- It should help Super Admin find and review consumer records.
- It should show consumer details in the context of the correct creditor.
- It should support investigations without losing account history.
How It Should Not Work
- It should not display consumer records without their creditor context.
- It should not allow updates that break balances, payment history, or negotiation state.
- It should not hide deleted or historical context when Super Admin needs it for support.
Last modified on July 30, 2026
