EcoMail Hub / ecoPortal™ - YouNegotiate Docs

The EcoMail Hub / ecoPortal™ is used by YouNegotiate mail response users to manage creditor profiles, review consumer notice responses, import creditor profile records, send creditor-profile campaigns, and export operational reports. This section follows the EcoMail Hub / ecoPortal™ sidebar.

Treat these pages as product behavior contracts. They explain what the portal should do and what it should never do.

Portal Focus

Area	What To Protect
Notice response operations	Every response should stay tied to the correct consumer, creditor profile, sender, notice image, and status bucket.
Creditor profile quality	Imported and edited creditor profiles should be searchable, contactable, deduplicated, and safe to connect to notice responses.
Communication delivery	Campaigns should only use the selected group, template, schedule, and recipient type. Provider tracking should update campaign results later.
Safety guardrails	Preserve EcoMail Hub guard separation, profile ownership, import history, scheduled reports, and SendGrid tracking boundaries.

Detail pages are not separate sidebar menu items, so they are documented inside the parent sidebar page.

App Area	Where It Is Covered
Root portal redirect and dashboard buckets	Dashboard
Login, login-as token, forgot password, reset password, change password	Access and related Access pages
Manage Consumers list and consumer detail view	Manage Consumers
Manage Creditors list, creditor profile view, company view, edit profile, contacts	Manage Creditors
Creditor profile CSV upload and upload history	Upload and Upload History
Manage Notice Response list, notice image view, reassignment, close by YN	Manage Notice Response
Manage Users create, edit, delete	Manage Users
One-time and scheduled reports	Generate a Report and Schedule a Report
Templates, groups, campaigns, campaign tracker	Communications and related Communications pages
Import jobs, campaign jobs, report jobs, provider tracking	Imports, Campaigns & Reports

Important Notes

The root EcoMail Hub / ecoPortal™ URL redirects to the Dashboard. The Dashboard is status-driven. Pending/Delivery, Delivered/Pending, Completed/Added, Closed/Return to Sender, and Closed By YN are separate operational buckets. Import Creditor Profiles creates profile records for creditor outreach and notice-response matching. It is different from creditor consumer import. EcoMail Hub / ecoPortal™ campaigns target creditor profiles and contacts, not consumers.

Dashboard

EcoMail Hub users review notice responses by operational status bucket.

Manage Consumers

EcoMail Hub users review consumers grouped by identity and inspect their notice responses.

Manage Creditors

EcoMail Hub users manage creditor profile records, contacts, member status, and outreach details.

Manage Notice Response

EcoMail Hub users review, reassign, view, and close consumer notice responses.

Manage Users

EcoMail Hub users manage other EcoMail Hub user accounts.

Access

An EcoMail Hub user signs in with the consumer-response-manager guard and lands on the dashboard.

Forgot & Reset Password

An EcoMail Hub user requests a reset link and creates a new password.

Change Password

A logged-in EcoMail Hub user changes their password from inside the portal.

Import Creditor Profiles

Upload

EcoMail Hub users upload CSV files to create creditor profile records.

Upload History

EcoMail Hub users review creditor profile import status and download source or failed files.

Reports

Generate a Report

EcoMail Hub users generate one-time CSV reports for creditor profiles, notice responses, or consumer profiles.

Schedule a Report

EcoMail Hub users schedule recurring report emails for daily, weekly, or monthly delivery.

Communications

Templates

EcoMail Hub users create reusable email templates for creditor profile campaigns.

Groups

EcoMail Hub users define target groups of creditor profiles for campaigns.

Campaigns

EcoMail Hub users schedule or immediately run email campaigns to creditor profile groups.

Email Campaign Tracker

EcoMail Hub users track sent, delivered, and viewed campaign results.

Background Processing

Imports, Campaigns & Reports

Background jobs process creditor profile imports, campaign delivery, and scheduled report emails.

Last modified on August 13, 2026

​Portal Focus

​Sidebar And Route Coverage

​Important Notes

Access

Import Creditor Profiles

Reports

Communications

Background Processing

Portal Focus

Sidebar And Route Coverage

Important Notes