Manage Notice Response - YouNegotiate Docs

Real-World Example

Jane uploads a collection notice, but the sender is matched to a prospect creditor profile instead of an active creditor company. Maya opens Manage Notice Response, filters Pending/Delivery, reviews the notice image, searches for the correct creditor profile or active company, and changes the sender target. If the response cannot be delivered or should be closed by YouNegotiate, Maya enters a reason and closes it.

Visual Flow

Action	When It Should Be Available
View Notice	Available for a response row; shows the uploaded notice image when one exists.
Change Creditor Profile	Available only before the response is completed, returned, or closed, and only when the sender is a creditor profile.
Close	Available only before final response statuses; requires a reason and closes through the YouNegotiate close path.
Consumer link	Opens the consumer detail route so the user can review all matching responses for that consumer.

These same action rules appear in Manage Notice Response, consumer detail, creditor profile view, and company view.

Status Fields

Notice responses have two different status concepts. Keep them separate in API/backend work.

Status Field	What It Means	Values Or Badges
Creditor response status	Operational lifecycle of the notice response.	Pending/Delivery, Delivered/Pending, Completed/Added, Closed/Return to Sender, Closed By YN
Creditor member/profile status	Classification of the notice sender attached to the response.	`AM`, `PM`, `YP`, `CP`

Creditor Member Status Badges

Badge	Full Label	When It Appears
`AM`	Active Member	Sender is an active company, or a creditor profile linked to an active company.
`PM`	Pending Member	Sender is a non-active company, or a creditor profile linked to a non-active company.
`YP`	YouNegotiate Prospect	Sender is an unlinked creditor profile created or owned by an EcoMail Hub user.
`CP`	Consumer Prospect	Sender is an unlinked creditor profile created from a consumer notice response.

These badges appear in dashboard member/prospect counts, Manage Consumers notice-response rows, Manage Creditors profile rows, and notice-response exports. They are not the same thing as the response bucket filter.

How It Should Work

It should support filtering by all dashboard response buckets.
It should let users search by company, consumer name, notice balance, and account number.
It should allow changing creditor profile only while the response is still Pending/Delivery.
It should allow viewing the notice image when one exists.
It should require a reason when YouNegotiate closes a response.
It should preserve the AM, PM, YP, and CP creditor member status wherever notice-response views or exports show sender classification.

API Mapping

UI Area	Endpoint
Table list, search, filter, sort, pagination	`GET /manage-notice-response`
Change Creditor Profile search	`GET /manage-notice-response/{noticeResponse}/sender-options`
Change Creditor Profile submit	`PATCH /manage-notice-response/{noticeResponse}/sender`
Close reason submit	`POST /manage-notice-response/{noticeResponse}/close`

The list endpoint returns actions.can_change_creditor_profile, actions.can_close, and actions.can_view_notice so the frontend can render the row menu without reimplementing backend status rules.

How It Should Not Work

It should not change creditor profile after the response has completed or returned.
It should not close a notice response without a reason.
It should not expose notice images outside the matching operational context.

Developer Notes

Reassignment can target a pending/prospect creditor profile or an active creditor company.
Closing by YouNegotiate creates a reason and calls the notice-response close negotiation service path.
Creditor member status is resolved from the sender target: Company rows use company active/non-active status; CreditorProfile rows use linked company status, EcoMail Hub ownership, or consumer-created prospect state.

app/Livewire/ConsumerResponseManager/ManageNoticeResponse/ListPage.php
app/Livewire/ConsumerResponseManager/ChangeCreditorProfile.php
app/Livewire/ConsumerResponseManager/Traits/CloseByYouNegotiate.php
app/Services/ConsumerResponseManager/NoticeResponseService.php
resources/views/components/consumer-response-manager/profile-status-badge.blade.php

​Real-World Example

​Visual Flow

​Action Menu Rules

​Status Fields

​Creditor Member Status Badges

​How It Should Work

​API Mapping

​How It Should Not Work

​Developer Notes

​Related App Areas