Purpose
Provides visibility into account-level processing results after import.
Includes
- Validation outcomes
- Consumer matching results
- Offer assignment results
- Processing exceptions
- Import error details
Key Concept
Consumer Processing explains how each imported account was handled by the system.
Core System Separation
Account Processing
Handles:
- File imports
- Validation
- Consumer matching
- Account ingestion
- Offer assignment
- Consumer Portal delivery
Communications
Handles:
- Notification rules
- Communication preferences
- Consent management
- Opt-out enforcement
- SMS delivery
- Email delivery
Negotiations
Handles:
- Offer acceptance
- Counteroffers
- Settlement activity
- Payment plans
- Consumer responses
Routing Logic
Required Setup Complete
→ Account Import & Processing
Import Successful
→ Account Delivery
Account Delivered
→ Notification Evaluation
Notification Approved
→ Communications Workflow
Consumer Response Received
→ Negotiations WorkflowLast modified on June 1, 2026
