Metrics
- Delivered
- Viewed
- Settlements
- Payment Plans
- Consumer Offers
- Disputes
Purpose
Allows creditors to measure communication effectiveness and consumer engagement.
Communication Workflow
- CFPB Validation Letters
- EcoLetter Templates
- Consumer Groups
- Scheduled Campaigns
- Campaign Tracker
Key Business Rule
Communications is responsible for delivery.
Account Processing may generate communication assets, but all communication delivery, tracking, campaign management, and consumer engagement reporting occur through the Communications system.Last modified on June 1, 2026
