Real-World Example
ABC Collections schedules a campaign for consumers like Jane. At the scheduled daily run, the portal finds the campaign, snapshots the group, sends eligible Email, SMS, or EcoLetter messages in queued jobs, and updates campaign tracker results.
Visual Flow
Campaign Types
Campaigns may be created by an authorized creditor for its own eligible consumers or by YouNegotiate for an approved platform-wide audience. In both cases, the selected audience must be snapshotted and each consumer’s Communication Profile must be checked before delivery.
Creditor and platform campaign tracking must remain separated so activity and reporting stay attributed to the correct campaign owner.
How It Should Work
- It should process due creditor campaigns through scheduled commands and queued jobs.
- It should process approved platform campaigns through the same permission and opt-out checks.
- It should respect consumer permissions, opt-out state, and channel rules before sending.
- It should update campaign tracker counts for sent, viewed, downloaded, and action activity.
- It should handle EcoLetter deductions and records when EcoLetters are sent.
How It Should Not Work
- It should not send campaign messages to consumers outside the selected group snapshot.
- It should not ignore unsubscribe or communication preference rules.
- It should not block the creditor portal page while sending a large campaign.
Last modified on July 30, 2026
