Real-World Example
ABC Collections imports a file with 1,000 consumer accounts. After the import finishes, the Performance Dashboard should update the New Accounts metrics and overall portfolio totals for ABC Collections.
One consumer, Jane, accepts a payment plan and makes her first payment. The dashboard should show Jane in the correct negotiation and payment activity sections. When Jane finishes paying the plan, she should move into completed or settled activity instead of staying in open activity.
The creditor should be able to review summary metrics and export the underlying records for each dashboard section.
Visual Flow
- New Accounts.
- Open Negotiations.
- Upcoming Plans.
- Upcoming Payments.
- Scheduled Payments.
- Failed Payments.
- Completed Negotiations.
- Settled Accounts.
- Recent Activity.
- Payment Activity.
Metric Behavior
Cumulative Metrics
These metrics represent current live portfolio totals, not rolling 30-day activity:
- Total Account Count.
- Total Dollar Balances.
- Portfolio Balances.
- Open Negotiations.
Rolling 30-Day Metrics
These activity-based metrics should update dynamically on a rolling 30-day basis:
- New Accounts.
- Upcoming Plans.
- Upcoming Payments.
- Scheduled Payments.
- Failed Payments.
- Completed Negotiations.
- Settled Accounts.
- Recent Activity.
- Payment Activity.
How It Should Work
- It should help the creditor understand account activity, active negotiations, upcoming plans, upcoming payments, scheduled payments, failed payments, recent activity, completed negotiations, settled accounts, and payment activity.
- New consumer uploads should update New Accounts metrics and overall portfolio totals dynamically.
- Cumulative metrics should represent current live portfolio totals.
- Rolling 30-day metrics should represent recent activity in the matching 30-day window.
- It should show information only for the creditor’s own company and allowed sub-accounts.
- It should make it easy to move from a summary number into the related details.
- Each section should support exporting the underlying records.
- Dashboard tables and their exports should use the same field names, field order, and creditor scope.
- Metrics should update as account, negotiation, and payment activity changes.
How It Should Not Work
- It should not show another creditor’s consumers, payments, or reports.
- It should not count inactive or unrelated records in active performance numbers.
- It should not present summary numbers that cannot be traced to the underlying records.
- It should not treat cumulative portfolio totals as rolling 30-day metrics.
- It should not treat rolling 30-day activity metrics as lifetime totals.
- It should not export records outside the creditor’s company or permitted sub-accounts.
- It should not show different values or columns for the same record in a dashboard table and its export.
Last modified on July 30, 2026
