Pay Terms Offers - YouNegotiate Docs

Real-World Example

ABC Collections has a master creditor account and two subaccounts: Retail Accounts and Medical Accounts. The company wants a normal offer for most consumers, but it also wants different rules for a medical portfolio and a short-term campaign for recently placed accounts. For a consumer with a $1,000 balance, the creditor configures this plan:

Rule	Example Setting	What the Consumer Sees
Settlement Discount Offer	15%	A pay-in-full settlement offer of $850.
Pay Plan Balance Discount	15%	A payment plan payoff balance of $850.
First Payment Due Within	30 days	The first payment date must be within 30 days for the standard offer.
Minimum Monthly Payment	10%	The plan should require about $100/month on a $1,000 balance in the displayed example.
Settlement Auto-Approval	60% of balance or higher	A consumer counteroffer of $600 or more can be accepted automatically.
Payment Plan Auto-Approval	First payment within 45 days and monthly payment at least 7%	A plan with first payment within 45 days and $70/month or more can be accepted automatically.
Minimum Settlement Limit	50% of balance	The portal should not allow settlement offers below $500.
Minimum Monthly Payment Limit	5% of balance	The portal should not allow payment plans below $50/month.

This means Jane can immediately accept the creditor’s $850 settlement offer or $850 payment plan offer. If Jane makes a counteroffer of $625, the portal can auto-approve it because it is above the 60% settlement rule. If Jane offers $400, the portal should reject it because it is below the minimum settlement limit.

Where Terms Apply

Pay terms are selected from Apply To. The selected scope decides which consumers receive the rules.

Scope	Meaning	Real-World Use
Master - All Accounts	Default rules for the whole creditor company.	ABC Collections sets its normal offer rules for every account unless a more specific rule applies.
Subaccount	Rules for one subaccount or portfolio.	Medical Accounts gets softer terms than Retail Accounts because the creditor wants a higher payment-plan conversion rate.
Group	Company-wide rules for consumers matching a date range.	All accounts placed between January 1 and March 31 get a special campaign offer.
Subaccount Group	Group rules inside one subaccount.	Medical Accounts placed in Q1 gets a special offer, while Retail Accounts still uses the normal Retail subaccount rules.

Priority Order

When a consumer opens the portal, the system should use the most specific matching rule.

Individual Custom Offer, if one exists for that consumer.
Subaccount Group terms, when the consumer belongs to that subaccount and matches the placement or expiration date range.
Group terms, when the consumer matches the company-wide placement or expiration date range.
Subaccount terms, when the consumer belongs to that subaccount.
Master terms, when no more specific rule applies.

Offer Assignment And Refresh

When an account is first delivered, the platform assigns the highest eligible settlement offer and payment plan offer from the priority order above. Master terms remain the fallback when no more specific terms apply. A new Individual Custom Offer or matching Group Term Offer may replace a previously delivered offer only while the account remains eligible for refresh.

Refresh Triggers

A new Individual Custom Offer is created.
A new Group Term Offer becomes applicable.
A consumer re-engages after a closed negotiation, dispute, or no-pay response.

Refresh Eligibility

The account must be delivered or viewed, with no active negotiation, accepted offer, payment activity, dispute, or active no-pay response. If any protected activity exists, the delivered terms remain unchanged.

Offer Snapshot Protection

Once a consumer accepts, counters, disputes, submits a no-pay response, makes a payment, or enters an active negotiation, the delivered offer terms become the account’s negotiation snapshot.

Validation must use the terms delivered when the activity began.
Later Master, Subaccount, Group, or Individual Offer changes must not alter the active negotiation.
Offer and negotiation history must remain available for review.

Visual Flow

How It Should Work

It should let the creditor define reusable settlement and payment plan offers.
It should let the creditor apply rules to master, subaccount, group, or subaccount group scopes.
Group and subaccount group terms should require a placement date range or expiration date range so the portal knows which consumers belong in that group.
Consumers should see the offer from the most specific matching scope.
If pay terms change, only eligible accounts should receive refreshed offers and updated-offer notifications.
Active negotiations and other protected account activity should continue using the delivered offer snapshot.
Counteroffers should be checked against minimum limits first, then auto-approval rules.
Counteroffers that pass the minimum limits but fail auto-approval should go to Open Negotiations for creditor review.

How It Should Not Work

It should not apply master terms when a more specific subaccount or group rule matches.
It should not let a group term save without a placement or expiration date range.
It should not show one creditor’s terms to another creditor’s consumers.
It should not auto-approve a consumer counteroffer below the creditor’s configured rule.
It should not deliver counteroffers below the minimum offer limits.
It should not leave eligible, inactive accounts using stale terms after the creditor updates an active rule.
It should not replace delivered terms after protected consumer or payment activity begins.

​Real-World Example

​Where Terms Apply

​Priority Order

​Offer Assignment And Refresh

​Refresh Triggers

​Refresh Eligibility

​Offer Snapshot Protection

​Visual Flow

​How It Should Work

​How It Should Not Work