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Real-World Example

A creditor opens Jane’s consumer profile to review scheduled transactions, payment history, EcoLetters, account expiration, and plan actions. The page should let the creditor support the account without breaking consumer-facing status rules.

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Visual Flow

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How It Should Work

  • It should show a creditor only consumers belonging to its allowed company scope.
  • It should make scheduled transactions, payment history, EcoLetters, and account status easy to inspect.
  • It should preserve history when rescheduling, skipping, reactivating, or changing expiration data.

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How It Should Not Work

  • It should not let creditor support actions bypass consumer status and payment safety rules.
  • It should not expose another creditor consumer profile.
  • It should not silently change future payments without a traceable reason.

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Developer Notes

  • Consumer profile detail is a support surface with high payment and communication impact.
  • When changing this area, check consumer-facing My Accounts and Schedule Plan behavior too.
  • app/Livewire/Creditor/ManageConsumers/ViewPage.php
  • app/Livewire/Creditor/ManageConsumers/ConsumerProfile/ScheduledTransactions.php
  • app/Livewire/Creditor/ManageConsumers/ConsumerProfile/Transactions.php
  • app/Livewire/Creditor/ManageConsumers/ConsumerProfile/ELetterHistories.php
  • app/Livewire/Creditor/ManageConsumers/ConsumerProfile/Reschedule.php
  • app/Livewire/Creditor/ManageConsumers/ConsumerProfile/SkipPayments.php
Last modified on May 25, 2026