Purpose
Assign the highest eligible Settlement Offer and Payment Plan Offer to consumer accounts and deliver those accounts into the Consumer EcoPortal.
Delivery Logic
When an account is successfully processed:
- Evaluate the Offer Hierarchy.
- Select the highest eligible offer.
- Append:
- Settlement Offer
- Payment Plan Offer
- Deliver the account and offers to the Consumer EcoPortal.
Consumer Matching
Consumer matching uses:
- Last Name
- Date of Birth
- Last Four Digits of SSN
Result
The consumer receives:
- Account details
- Settlement Offer
- Payment Plan Offer
- Ability to accept offers
- Ability to submit counteroffers
- Ability to submit disputes
- Ability to submit no-pay responses
Key Concept
Account delivery occurs after successful account processing.
Notification delivery is evaluated separately.Last modified on June 1, 2026
