Purpose
Allows newly created Individual Offers and Group Term Offers to replace previously delivered offers when the account remains eligible.
Re-Evaluation Triggers
- New Individual Offer created
- New Group Term Offer created
- Consumer reopens negotiations after a closed dispute
- Consumer reopens negotiations after a no-pay response
- Consumer restarts a previously closed negotiation
Eligibility Rules
Offers may be reassigned only when the account is:
- Delivered
- Viewed
And:
- No active negotiation exists
- No accepted offer exists
- No payment activity exists
- No dispute activity exists
- No active no-pay response exists
Re-Evaluation Logic
The hierarchy is re-evaluated:
The highest eligible offer becomes the active offer.
Key Rule
Offer refresh processing must never modify active negotiations.Last modified on June 1, 2026
