Real-World Example
A creditor asks whether an automated payment reminder was sent to a consumer. Super Admin opens Sent and checks the automated communication history for the related event.
Visual Flow
How It Should Work
- It should show automated communication history.
- It should help Super Admin confirm when and why a message was sent.
- It should preserve delivery and trigger context.
How It Should Not Work
- It should not hide failed or incomplete automated communication history.
- It should not detach messages from their trigger meaning.
- It should not show misleading sent status when the message did not send.
Last modified on July 30, 2026
