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Real-World Example

A creditor asks whether an automated payment reminder was sent to a consumer. Super Admin opens Sent and checks the automated communication history for the related event.

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Visual Flow

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How It Should Work

  • It should show automated communication history.
  • It should help Super Admin confirm when and why a message was sent.
  • It should preserve delivery and trigger context.

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How It Should Not Work

  • It should not hide failed or incomplete automated communication history.
  • It should not detach messages from their trigger meaning.
  • It should not show misleading sent status when the message did not send.

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Developer Notes

  • History is useful for support and diagnosing automated communication behavior.
  • Keep status labels clear and tied to actual send results.
  • routes/superadmin.php
  • app/Livewire/Creditor/AutomatedCommunication/AutomatedCommunicationHistory
Last modified on May 26, 2026