Real-World Example
YouNegotiate wants a specific reminder to send when a payment plan is active. Super Admin reviews the automated template/status configuration to make sure the message is active and correct.
Visual Flow
How It Should Work
- It should let Super Admin configure automated communication templates/statuses.
- It should keep automated messages tied to the right trigger meaning.
- It should support consistent event-based communication.
How It Should Not Work
- It should not send inactive automated messages.
- It should not attach the wrong template to an event.
- It should not make automated communication changes without preserving auditability.
Last modified on July 30, 2026
