Real-World Example
ABC Collections ends its membership. Super Admin opens Cancelled Memberships, reviews when the plan started and ended, and contacts the company when follow-up is needed.
Visual Flow
How It Should Work
- It should show memberships that have been cancelled.
- It should show the company, membership, start date, cancellation date, reason, contact, and relevant account activity.
- It should support operational follow-up.
How It Should Not Work
- It should not mix unresolved payment failures into the cancellation list.
- It should not treat a temporary payment failure as a cancelled membership.
- It should not remove cancellation history when the related plan is no longer active.
Last modified on August 5, 2026
