Real-World Example
ABC Collections needs a larger plan than the public options. They submit a special plan inquiry. Super Admin sees the sidebar badge, reviews the request, and resolves it with an approved plan or closure.
Visual Flow
How It Should Work
- It should show new inquiries to Super Admin.
- It should allow Super Admin to review and resolve each inquiry.
- It should update the sidebar badge when inquiries are handled.
How It Should Not Work
- It should not leave handled inquiries counted as new.
- It should not create or expose a custom plan without Super Admin action.
- It should not lose the request history.
Last modified on July 30, 2026
