Real-World Example
Jane opens the avatar menu and chooses Respond to Legal Notice / Summons. The portal opens the configured SoloSuit link in a new tab so Jane can handle a legal notice outside the normal collection notice response flow.
Visual Flow
How It Should Work
- It should clearly separate legal summons help from the internal collection notice response flow.
- It should open the external legal response tool safely in a new tab.
- It should rely on the configured external URL rather than hardcoding a destination in the view.
How It Should Not Work
- It should not imply YouNegotiate is processing legal advice inside the Consumer Portal.
- It should not pass consumer account data to the external tool unless a future integration is explicitly designed and reviewed.
- It should not show a broken external link when the configuration is missing.
Last modified on July 30, 2026
