Real-World Example
ABC Collections creates an EcoLetter template called “Upcoming Payment Reminder”. Later, when the creditor prepares an EcoLetter campaign for consumers with payments due soon, that template should be available for selection.
The template should stay connected to ABC Collections and should not appear as editable content for another creditor.
Visual Flow
Template Personalization
Templates can contain approved merge fields for consumer details, creditor messaging, and other communication-specific values. When a campaign runs, the system uses the selected template to create an individual EcoLetter for each eligible consumer.
How It Should Work
- It should allow the creditor to create or update reusable EcoLetter content.
- It should keep templates connected to the correct creditor account.
- It should make templates available for the related communication flows.
- It should resolve approved merge fields with data from the intended consumer and creditor.
How It Should Not Work
- It should not expose one creditor’s templates to another creditor.
- It should not send template drafts as final communications unless the user intentionally schedules or sends them.
- It should not remove required consumer or creditor details from the letter.
- It should not reuse one consumer’s personalized values in another consumer’s EcoLetter.
Last modified on July 30, 2026
