Real-World Example
Jane cancels an active payment plan. The account should move to Cancelled Plan and the schedule should no longer behave like an active payment plan.
Visual Flow
How It Should Work
- It should separate cancelled plans from active payment plans and paid accounts.
- It should preserve agreement and payment history where available.
- It should stop future plan processing unless the plan is explicitly restarted by an allowed flow.
How It Should Not Work
- It should not continue to process normal installments after cancellation.
- It should not delete agreement records the consumer may need to review.
- It should not show a cancelled plan as successfully completed.
Last modified on July 30, 2026
