Real-World Example
Jane accepts a six-month installment plan. My Accounts should show the account under Payment Plans with upcoming payment context, and the Schedule Plan page should let her manage allowed actions like extra payments, date changes, skips, or holds.
Plan Overview
Each active plan should clearly show:
- Remaining balance
- Installment amount and frequency
- Next payment date
- Remaining scheduled payments
- Current plan or hold status
Consumers can manage eligible payment methods, extra payments, payment-date changes, skips, temporary holds, early settlement requests, and plan cancellation without contacting the creditor. Every accepted change must keep the remaining schedule, reminders, payment history, and BillPay Calendar aligned.
Supported installment frequencies are Weekly, Bi-monthly, and Monthly.
Visual Flow
How It Should Work
- It should show active installment plans and allowed plan-management actions.
- It should keep next payment, remaining balance, and schedule status understandable.
- It should reflect temporary holds and restarted plans without hiding the account.
- It should update the schedule, reminders, and calendar after an accepted plan change.
How It Should Not Work
- It should not let the consumer skip, hold, or change dates outside allowed rules.
- It should not disconnect schedule transactions from calendar events or payment history.
- It should not show cancelled or fully paid plans as active payment plans.
Last modified on August 27, 2026
