Resolution Dashboard

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Developer Rule

The Resolution Dashboard is the consumer command center for all account resolution activity within the EcoPortal. The dashboard is not a reporting dashboard. The dashboard is a Resolution Priority Dashboard designed to display accounts and actions in the order most likely to achieve successful account resolution. All dashboard ranking, grouping, colors, and display logic must follow the Resolution Dashboard Ranking Algorithm.

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Includes

• Add Payment Method
• Creditor Counter Offers
• New Digital Offers
• Pending Creditor Responses
• Pending Notice Responses
• Scheduled Settlements
• Active Payment Plans
• Respond to a Written Notice
• Respond to a Judgment or Legal Service
• Paid Accounts
• Disputed Accounts
• Creditor Removed Accounts
• Cancelled Agreements

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Resolution Dashboard Ranking Algorithm

Accounts must not be ranked by:

• Account Age
• Placement Date
• Upload Date
• Balance Amount
• Creditor Accounts must be ranked by resolution priority.

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Purpose:

Prioritize the next consumer action most likely to achieve successful account resolution.

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Dashboard Color Legend

These color definitions are business rules and must remain consistent across web, mobile, notifications, and future platform releases.

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Action Required

Green Accounts requiring immediate consumer action.

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Add Payment Method

Displays accounts where:

• Negotiation is completed
• Agreement is accepted
• Payment method has not been added

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Purpose:

Highest priority resolution activity because agreement has already been reached.

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Creditor Counter Offers

Displays accounts where:

• Creditor has responded with a counteroffer
• Consumer action is required

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Purpose:

Active negotiation requiring consumer review and response.

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New Digital Offers

Displays accounts where:

• Consumer has received a new digital offer
• No response has been submitted

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Purpose:

New account resolution opportunity.

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Waiting for Response

Yellow Accounts awaiting creditor review or response.

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Pending Creditor Responses

Displays accounts where:

• Consumer submitted a counteroffer
• Creditor response is pending

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Purpose:

Consumer action has already been completed.

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Pending Notice Responses

Displays accounts where:

• Consumer submitted a notice response
• Creditor response is pending

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Purpose:

Consumer action has already been completed.

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Active Commitments

Blue Accounts with active agreements and payment activity.

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Scheduled Settlements

Displays accounts where:

• Settlement agreement approved
• Future settlement date exists

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Purpose:

Tracks upcoming settlement completion events.

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Active Payment Plans

Displays accounts where:

• Payment plan is active

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Purpose:

Tracks ongoing payment plan activity.

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Start New Resolution

Purple Available to all consumers.

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Respond to a Written Notice

Allows consumers to upload a written notice and create a digital notice response within the EcoPortal.

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Purpose:

Start a new account resolution workflow.

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Respond to a Judgment or Legal Service

Allows consumers to obtain assistance responding to a judgment, summons, or legal service. Behavior: Launch external Solo partner workflow.

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Purpose:

Start a legal response workflow.

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Completed or Inactive

Gray Historical and non-active accounts.

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Paid Accounts

Displays accounts where:

• Resolution completed
• Payment obligations satisfied

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Disputed Accounts

Displays accounts where:

• Consumer dispute exists
• No active resolution activity exists

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Creditor Removed Accounts

Displays accounts where:

• Account removed by participating organization

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Cancelled Agreements

Displays accounts where:

• Agreement cancelled
• No active resolution activity exists

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First-Time Dashboard Rule

If the consumer has no matched digital account activity, display:

• Respond to a Written Notice
• Respond to a Judgment or Legal Service These options must appear in the first and second dashboard positions. Purpose: Ensure the dashboard is never empty and always provides a starting point for resolution activity.

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Active Dashboard Rule

If digital account activity exists, display dashboard sections in the following order:

1. Action Required
2. Waiting for Response
3. Active Commitments
4. Start New Resolution
5. Completed or Inactive

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Resolution Priority Order

1. Add Payment Method
2. Creditor Counter Offers
3. New Digital Offers
4. Pending Creditor Responses
5. Pending Notice Responses
6. Scheduled Settlements
7. Active Payment Plans
8. Respond to a Written Notice
9. Respond to a Judgment or Legal Service
10. Paid Accounts
11. Disputed Accounts
12. Creditor Removed Accounts
13. Cancelled Agreements

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Key Rule

The Resolution Dashboard is an action-prioritization engine, not a chronological activity feed. The dashboard must always prioritize the next action most likely to move the consumer toward successful account resolution.

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Final Developer Rule

All dashboard ranking, grouping, color assignment, and display logic must follow the Resolution Dashboard Ranking Algorithm. The Resolution Dashboard serves as the primary consumer workspace for all account resolution activity within the EcoPortal. The next highest-priority consumer action must always be displayed before lower-priority account activity.