Real-World Example
Jane wants to confirm which payments cleared on a deactivated or completed account. Payment History should show her the payment records tied to that account without reopening negotiation actions.
Visual Flow
How It Should Work
- It should show payment records for the selected consumer account.
- It should make amount, date, and status understandable.
- It should remain available where historical payment context is needed.
How It Should Not Work
- It should not show payment records for another consumer or creditor account.
- It should not make historical payment review look like an active payment setup page.
- It should not hide failed or cancelled payment records when they explain account history.
Last modified on July 30, 2026
