Real-World Example
Jane cannot make this month’s installment, so an eligible payment is skipped and moved after the last scheduled payment. The portal should make the schedule change clear and send the correct communication when consecutive skips become important.
Visual Flow
How It Should Work
- It should skip only eligible schedule transactions.
- It should move the skipped installment to the correct future position.
- It should track consecutive skips and trigger the correct communication when needed.
How It Should Not Work
- It should not skip successful past payments.
- It should not make the remaining plan balance inaccurate.
- It should not silently skip payments without a visible schedule or communication result.
Last modified on July 30, 2026
