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Developer Rule

YouNegotiate centrally manages all consumer notifications, reminders, alerts, and communication campaigns across the platform. Creditor Members upload accounts and create EcoLetters and EcoCommunications within the platform. YouNegotiate manages all consumer-facing notifications, reminders, alerts, emails, text messages, and communication campaigns throughout the account lifecycle on behalf of Creditor Members. All communications are delivered according to the consumer’s Communication Profile.

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Supported Delivery Methods:

  • SMS
  • Email
  • SMS and Email

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Purpose:

Provide a centralized communication ecosystem that helps consumers engage, respond, negotiate, and resolve accounts while reducing communication management responsibilities for Creditor Members.

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Includes

  • Automated Notification Templates
  • Consumer Reminder Templates
  • Consumer Alert Templates
  • Super Admin Campaigns
  • SMS Delivery
  • Email Delivery
  • Communication Profile Compliance
Diagram showing automated notification templates, Super Admin campaigns, communication profile delivery methods, and consumer receipt of communications

Notifications and reminders delivery model

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Automated Notification Templates

Consumer communication templates are managed within the Super Admin portal. Templates are automatically triggered based on account, negotiation, payment, communication, and resolution activity.

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Examples:

  • New Offer Delivered
  • Counter Offer Received
  • Pending Responses
  • Scheduled Settlement Reminders
  • Payment Plan Reminders
  • Failed Payments
  • Gift Payments
  • New EcoMailbox Messages

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Purpose:

Provide automated consumer communications based on platform activity.

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Super Admin Campaigns

YouNegotiate may create and manage centralized consumer communication campaigns through the Super Admin portal. Campaigns may target consumers across one or more Creditor Members.

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Purpose:

Encourage consumer engagement, response activity, and successful account resolution.

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Key Rule

There are two types of consumer communications: Automated Notification Templates Super Admin Campaigns Both are managed by YouNegotiate and delivered according to the consumer’s Communication Profile.

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Final Developer Rule

Creditor Members create account activity, EcoLetters, and EcoCommunications within the platform. YouNegotiate manages all consumer-facing notifications, reminders, alerts, emails, text messages, and communication campaigns generated from that activity. All communications must follow the consumer’s Communication Profile and applicable compliance requirements.
Last modified on June 1, 2026